As cloud architecture gains momentum, phone systems can become more than a dial tone.

Add an Edge to the Traditional Phone System

Whether you need to upgrade an older on-prem PBX, empower a remote workforce or get a more feature-rich unified communications solution, cloud phones deliver.

Cloud. We’ve all read the hype, but what exactly is cloud and how can it impact your business?

Buzz words and technical jargon aside, cloud is an opportunity to improve the productivity of your business while cutting costs, especially when leveraged for such an important function like phone communication.

Check out our customer’s most commonly asked questions below:


What exactly are cloud-based phone systems?

Cloud-based phone systems leverage the power of cloud hosting and technology innovation to bring a complete enterprise phone system to businesses of any size at a fraction of the cost of traditional phone systems.

How is it different from my existing service?

With a cloud-based solution, you can configure your phone system – add new lines, change your answering service or record a message played for all callers – all from an easy-to-use web interface or your smartphone.

What are the benefits of a cloud-based system?

Cloud phone systems bring you all the functionality of traditional enterprise phone systems and a whole lot more. With no hardware to buy upfront, no maintenance costs, and all-inclusive monthly charges, cloud-based systems are less expensive than traditional solutions.



Interested in learning more about cloud phone systems?

Check out our FAQ to explore the top 10 questions we get about using cloud phones.

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Businesses considering cloud-based phone systems discover a reliable solution that is highly adaptable to their changing needs, prepared for new advances and integrations and mobile-ready for today’s workforce.

However, there are several vital points to consider when selecting a cloud phone system to fit your business needs and technical requirements:

  • How easily will the system scale to support your fluctuating needs?
  • Does supporting multiple locations greatly tax IT resources?
  • Is the provider flexible and adaptable to your current and future requirements?
  • Can the service enable BYOD and mobile workers across a distributed workforce?
  • Will the system make it easier for your IT, admins and users to make small changes, updates and fixes?
  • Is it possible to unify your communications across your global organization?
  • Does the service reduce costs now and into the future?

Top 10 Reasons Customers Choose Select for Cloud Phones

  1. Fully Integrated Communications System
  2. Next-Level System Control
  3. Top-Line Business Features
  4. Mobility and Ease of Use
  5. Time Management and Efficiency
  6. Flexibility to Scale Up (and Down)
  7. Business Continuity
  8. Improved Customer Service
  9. New Service Features Added Easily
  10. Cost Savings

Want to learn more?

For a step-by-step framework on identifying the right cloud phone solution for you, check out this buyer’s guide.

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We provide a wide variety of IP phones, conference phones and accessories. Explore our options below:


IP Phones

These sleek and elegant IP phones offer true “plug and play” functionality along with powerful features and flexibility.

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Conference Room Phones

The IP conference phones deliver unbeatable clarity and performance for any size room – from executive offices to board rooms.

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Choose from high-quality headsets for use with your IP or Conference phones. We also offer Sidecars that provide advanced call handling capabilities.

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Explore Select’s Cloud Phone Products & Service Offerings

We have been a unified communications provider for over a decade, and our customers have taught us that a one-size-fits-all cloud phone solution doesn’t exist. We’ve been knitting together disparate solutions from different vendors to solve real business problems since the beginning.

This unique experience has allowed us to bring carrier-agnostic solutions to our customers that can be tailored to meet specific needs and solve your communication challenges.

We shopped for cloud phone solutions quite a bit on our own and found that most companies have one or two rigid tiers of products to sell. Select offered the same tiers and had solutions that allowed us to individualize our platform to our specific needs. This gave us incredible scalability with our budget.
Brandon LarocqueManaging Partner

Standard Features


Auto Attendant is a powerful automated VoIP business service that replaces the need for a receptionist.

A Ring Group is a way for a group of extensions to share the distribution of incoming calls. Ring groups are also commonly known as Hunt Groups.

Bring your phone numbers with you when you switch to Select Communications.

Select Communications Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge.

Select Communications gives you the option to add your company name and telephone number to a Directory Assistance Listing provider.

A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX that is hosted in the cloud.

Call anyone in your company just by dialing their extension number, even if they work in different locations with extension dialing


Get Select Communications Virtual Office phone extension to go on your iPhone and iPad.

Get Your Select Communications Virtual Office phone extension to go on your Android smartphone and tablet.

The Select Communications Virtual Office Softphone transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using your Select Communications Virtual Office voice service and it’s included at no extra charge.


Using Select Communications VoIP business phone service for calling substantially reduces your phone bills.

With Select Communications it’s simple to add a third person to your two-way call to instantly create a 3-way conference call.

Business SMS for Virtual Office allows you to send, receive and track text messages to any of your personal or customer contacts from your Virtual Office Online, Virtual Office Desktop and Virtual Office Mobile applications.

When it comes to call forwarding, you need maximum flexibility. You might want to forward calls one way if you’re on the phone, another way if you don’t pick up. With Select Communications, you can customize your call forwarding rules just the way you want them.

Why waste money on outside conference call providers when you can hold your conference calls right from your Select Communications Virtual Office phone at no charge? Learn about the conference bridge, included with your Virtual Office service.

With Caller ID, you can identify who’s calling before you pick up the phone. The number and name (if available) of incoming call appears on your display.
You can also customize your external caller ID for your business. Set it up so everyone has the same company name, or personalize it by extension.

Select Communications allows you to block (and unblock) your Caller ID on outgoing calls.

Call Waiting allows callers to reach you even when you are on the phone with another call.
You will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you’d like. It’s like having two lines while paying for only one!

Now you can transfer calls with ease. Choose either warm transfer or cold (or blind) transfer. With warm transfer, you announce the call to the person you are transferring the call to. With a cold transfer, you send the call directly to the extension without announcing it.

Each Select Communications extension includes its own unique direct inbound dial (DID) telephone number. Select Communications allows you to choose your number from any of the available rate centers and area codes within those centers, regardless of where your Select Communications phone will be physically located. So you can pick a phone number with an area code that’s right for you.

When you need quiet time to finish a project, put your telephone in a state that will not ring and calls will automatically be forwarded to voicemail (or to a busy signal if voicemail is turned off).
Do Not Disturb (DND) is a great feature for when you are on a conference call, having an important conversation or just need to stop multi-tasking and focus.

Group Pickup (or Group Call Pickup) lets employees answer incoming calls for other group members.

Group intercom paging is useful for making real-time announcements to a department, team or work area using the intercom feature on your Polycom phones. Intercom to specific paging groups or broadcast your page to all other Polycom sets in your office by choosing the emergency or priority group.

A Ring Group (or Hunt Group) is a way for teams or departments to share the distribution of incoming calls. Nine ring groups are already included in your Virtual Office account.
You can have up to 130 ring groups and they can be ordered in sets of 1, 6 or 15.

Use our powerful business-class voicemail feature to view and listen to your voicemails online, have them delivered to your email box, or access them by phone.

With the Select Communications Call Park feature, you can “park” a call in the cloud so other employees can pick up the call. A parked call can be picked up by any extension in your organization.

Voicemail-to-email is great way to save time and be more responsive to your clients. Your voicemails are delivered right to your email box as audio files so you can listen to them right away.

Select Communications Internet Faxing is a personal online faxing service included with each Virtual Office Pro extension. If you have a Virtual Office Pro extension, you can send and receive online faxes from any computer.



Select Communications Virtual Office includes easy instant message access to your contacts whether they are your colleagues on the same phone system, your Google App/Gmail contacts.

Why waste money on outside conference call providers when you can hold your conference calls right from your Select Communications Virtual Office phone at no charge?

Select Communications Call Recording is an extension-level call recording service included with each Virtual Office Pro extension.
Virtual Office Pro extension users can record their own incoming and outgoing calls, play them back, download, or delete them.

Select Communications Virtual Office Meetings is a powerful web conferencing service for Select Communications Virtual Office Pro extension users that lets you share content and use video to collaborate more effectively.

Collaboration is easy when you consolidate and integrate your contacts with Select Communications Virtual Office Desktop. Have all your Gmail, Lync, Outlook, Office 365, Exchange and Select Communications phone system contacts at your fingertips.

See who’s available, who’s busy with the Select Communications Presence feature. Select Communications Virtual Office lets you instantly see the status of other employees on your phone system.


With Select Communications, you get an easy-to-use administration portal, called the Select Communications Account Manager, for setting up and configuring your phone system, setting up extensions, Auto Attendant, and Ring Groups and more.

Virtual Office Online is a web-based dashboard that allows Virtual Office users to manage and use their phone features online, from any computer.
It integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more. Virtual Office Pro users can also use it for fax, call recording and web conferencing.

INTEGRATIONSVirtual Office Desktop is a Windows and Mac application that integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more. Virtual Office Pro users can also use it for fax, call recording and web conferencing.


eAgent is an insurance CRM that is used by Allstate agents and other insurance firms. eAgent integration is included with Select Communications Virtual Office

Select Communications Click2Pop is a free plugin that runs a web search on your caller’s phone number or Caller ID name when you receive a call and matches it up to one of several customizable searches.

Leverage the power of NetSuite and Select Communications Virtual Office to dramatically increase customer loyalty and improve customer service.

Select Communications and Zendesk have partnered to provide a tightly integrated cloud-based solution that combines and enhances the strengths of Select Communications business phone service and Zendesk, right out-of-the-box.

The Select Communications Microsoft Integration plug-in allows you to click to call contacts from your Skype for Business directory via Select Communications Virtual Office.

Select Communications Web Dialer allows you to dial from any web page just by clicking on the phone number. It can also run a web search on incoming caller’s phone numbers or Caller ID name when you receive a call and pop the results on your computer screen.

The Select Communications Virtual Office phone service includes built-in integration with to help you deliver effective and efficient customer service.

Set up Select Communications Virtual Office Meetings from Google Calendar.

Select Communications’ integration with SugarCRM automatically retrieves the matching SugarCRM contact record when you get an incoming call and pops the information on your computer screen.

The Microsoft Integration plug-in allows you to click to call contacts from your Outlook directory and emails via Select Communications Virtual Office.

Select Communications ACT! Integration seamlessly integrates your ACT! contacts with your Virtual Office extension by installing software to your PC.

Select Communications Virtual Office includes built-in integration with Salesforce to help you deliver personalized customer service.

Optional Features


Select Communications Barge-Monitor-Whisper is an add-on service that enables office managers and supervisors to monitor phone conversations of employees on an Select Communications PBX with callers.

Branch Office gives Select Communications phone system administrators the ability to segment extensions on their virtual PBX into groups that can represent physical or virtual branches of your company. Each branch has its own unique branch directory and IVR script.

Select Communications Hot Desk is an add-on to your Virtual Office service plan, enabling any end-user to log into a shared desk phone as if it were their own.

Ever call a company and hear a recorded message something like this? “Please remain on the line and your call will be answered in the order it was received.” That’s call queuing.
It places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently. Great feature for businesses that field a lot of incoming calls.

Connect your overhead paging system to your Select Communications Virtual Office service with Select Communications Virtual Office Overhead Paging. It works with paging systems that have a standard analog phone input (Tip and Ring). Requires the purchase of an Select Communications-certified adapter.

A Virtual Attendant is purchased as a stand-alone service designed for situations where a physical Select Communications telephone extension is not required. The Virtual Attendant is often used to provide recorded information menus such as business hours or directions. It is also used to route incoming calls to non-Select Communications telephone services such as cell phones, home phones and existing office phones.

Use 4-Line Appearance Service to transform your Cisco or Polycom phone to a 4-line phone that can handle 4 calls at once (instead of the 2 active line keys). If you have a Polycom phone, you can also check out our Power Keys service for even more options.

A Virtual Extension is an extension not associated with a physical telephone. It’s great for information-only mailbox announcements such as addresses, driving directions and business hours. It includes a mailbox, auto-attendant routing and a DID for direct and outbound forwarding.

Power Keys Service turns your Polycom phone or sidecar into a powerful call handling and work group monitoring tool. With Power Keys Service, you can take full advantage of the spare line keys on your Polycom phones and additional line keys added via sidecars.
Choose your plan based on the number of unused power keys you have available on your device(s).

A Ring Group (or Hunt Group) is a way for teams or departments to share the distribution of incoming calls. Nine ring groups are already included in your Virtual Office account.
You can have up to 130 ring groups and they can be ordered in sets of 1, 6 or 15.

Your Virtual Office phone service includes a professional Auto Attendant to answer and route your calls professionally and efficiently. Additional Auto Attendants can be ordered as needed.

Switchboard Pro is a graphically rich, software-based switchboard app that greatly streamlines live call handling and gives you at-a-glance visibility of the “presence” of each employee—either for everyone in the whole organization, or for a subset of workers at the branch office level.


Professional, affordable voice recording services for your auto attendant or IVR. From telephone prompts to voicemail and message on-hold recordings, make sure your business presents a consistent, professional voice for your clients and customers.

While the Select Communications Virtual Office system can easily be self-installed and configured, subscribers have the option of utilizing a Virtual Office professional installation team to get their service up and running in no time.


Select Communication’s fax over IP solution is based on the T.38 ITU standard for sending faxes across IP networks. Select Communication fax services work with standard fax machine brands. Our solution connects your fax machine to the Internet via an analog terminal adapter (ATA).


Expand your global presence with Select Communications. You can have a local presence and take advantage of international toll-free number service in a growing number of countries across the globe.

A Toll-Free Virtual Number is an inbound number that rings to your auto attendant, ring group or primary Select Communication line. US callers can call your toll-free number at no charge to them.

A Virtual Phone Number is a number that rings to a primary Select Communication line. A Virtual Phone Number eliminates long-distance toll charges for anyone calling within that number’s area code. Virtual Phone Numbers are available for most area codes.


Virtual Office Analytics Supervisor provides actionable insights on call activity for any selected call queue or ring group on your Select Communication phone system.

Virtual Office Analytics Essentials gives you actionable insights and detailed reporting on all extensions in your organization including active calls, abandoned calls, talk time, ring time, call detail records and more.

A Virtual Office Analytics Service Quality manager provides real-time information on call clarity and quality and the status of all your 8×8 endpoints.

Compare Cloud Phone Solution Packages


User Call Features
Auto AttendantXXX
Unlimited HD Calling in USXXX
911 Emergency DialingXXX
411 Directory AssistanceXXX
Phone Number PortabilityXXX
Voicemail to Email – AUDIOXXX
Find Me AnywhereXXX
Call Forwarding AlwaysXXX
Call Forwarding BusyXXX
Call Forwarding No AnswerXXX
Hold with MusicXXX
Call ParkXXX
Call FlipXXX
Call ScreeningXXX
Personal RingXXX
Anonymous Call RejectionXXX
Caller ID with NameXXX
Call NotifyXXX
*69 Call ReturnXXX
Call TransferXXX
Warm Call TransferXXX
Call WaitingXXX
Do Not DisturbXXX
Last Number RedialXXX
Speed Dial 8 & 100XXX
Three-Way CallingXXX
Voice MailXXX
Voice Mail AliasesXXX
Mobile App (included)XXX
Softphone (included)Add OnXX
Instant MessagingAdd OnXX
Fax Service (included)Add OnAdd OnX
IM to SMS (text)XX
Phone System Features
Auto AttendantXXX
Business Hour RulesXXX
Dial by Name DirectoryXXX
Paging GroupsXXX
Call Distribution (ACD) GroupsXXX
Call ManagementXXX
Custom GreetingsXXX
Call RecordingXXX
Local NumbersXXX
Toll Free NumbersXXX
Hot DeskingXXX
Call MonitoringXXX
Call WhisperXXX
Call BargeXXX
Automatic Call RecordingXXX
Role-Based Access ControlXXX
User TemplatesXX
Single Sign OnXX
Shared LinesXX
Multi-Level IVRAdd OnX
Video/Web ConferencingXX
Toll Audio BridgeAdd OnAdd OnX
Toll Free Audio BridgeAdd OnAdd OnAdd On
International CoverageAdd OnAdd OnAdd On
Software Integrations
Salesforce CRMXX
Microsoft / SkypeXX
Google Apps (GSuite)XX
Team Collaboration
Team ChatXX
Team Web / Audio / VideoXX
Implementation & Support
Phone Based ImplementationXXX
On-Site Install & TrainingAdd OnXAdd On

Add An Edge to Your Phone System Today

Whether you need to upgrade an older on-prem PBX, empower a remote workforce or get a more feature-rich unified communications solution, cloud phones deliver.