Businesses worldwide recognize the value of unified communications platforms, with global UCaaS spending expected to reach $50.4 billion in 2025.1 The hype makes sense: UCaaS platforms keep employee productivity high by combining tools like voice, video, messaging, and more into a single, streamlined platform.
But with so many options available on the market, how do you go about choosing the right UCaaS solution for your business? Read on for tips to help you make an informed decision.
What Does Your Business Actually Need?
Modern UCaaS solutions come in all shapes and sizes, but the right platform should match your business’s unique needs. Evaluate your current and future communication requirements by asking:
- How many employees will need access to the UCaaS platform? This helps you determine your scalability requirements.
- What communication channels are a priority? For example, will voice be the primary channel, or will you rely more on video and messaging?
- Do you need specific integrations? Think about whether your UCaaS solution should connect with other tools like CRM software or project management platforms.
- Are there regulatory or security requirements to consider? Industries like finance and healthcare have strict compliance needs, which may impact your decision.
Taking the time to assess these factors can help you narrow down your options to solutions that fit your specific situation.
6 Essential Features To Look for in a UCaaS Solution
The best UCaaS solutions for businesses offer a comprehensive set of features to support effective communication and collaboration. Here are some must-have features to keep in mind:
1. Voice and Video Calling
High-quality voice and video capabilities are the foundation of any UCaaS solution. Look for platforms that offer HD audio even with spotty internet connections. Advanced features like background noise reduction and echo cancellation help your team sound professional in any environment.
2. Instant Messaging
Instant messaging features help your team collaborate naturally throughout the day. UCaaS solutions should include chat features like group channels to keep project discussions organized, along with search capabilities to help staff find important information in past conversations quickly. The right chat setup reduces email overload and speeds up decision-making across departments.
3. Collaboration Tools
Your teams need simple ways to work on documents together. Look for UCaaS solutions that offer file sharing and co-editing capabilities so your teams can work together in real time, whether they’re in the office or on the go.
4. Mobile Accessibility
An estimated 32.6 million Americans will be working remotely by 2025.2 Your UCaaS platform should include a native mobile app that offers the same core features as desktop versions. Push notifications can help ensure important messages get through, while status settings let people manage their availability.
5. Security and Compliance Features
Strong security is critical for protecting your communications and complying with data privacy regulations. The right UCaaS solution should include features like data encryption, multi-factor authentication, and built-in compliance tools.
6. Analytics and Reporting
Usage analytics can help you optimize your communications. Make sure your UCaaS platform can track and report on metrics like peak calling times, call quality, and channel activity so you can identify potential issues before they impact productivity.
Find the Right UCaaS Solution With Select Communications
Choosing the right UCaaS solution for your business can transform how your team communicates and collaborates. By assessing your needs and prioritizing the features your employees need most, you can find a UCaaS solution that truly enhances productivity.
At Select Communications, we bring 25+ years of technology expertise to your UCaaS search. Our technology advisors leverage our deep industry connections to ensure you get the right UCaaS solutions at the right price – plus, we’ll handle the complexities of integrating your communication systems to take the burden off your IT teams’ shoulders.
Ready to get started? Contact us today for a free technology audit.
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