CIOs and the Evolving Technology of Collaboration

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With new advancements in enterprise communication technology, the role of the CIO has changed dramatically. Transitioning apps and workloads to the cloud and knitting legacy software with off-premise applications are just a couple of new responsibilities within the purview of today’s CIO. Increasingly, many businesses rely on the CIO to oversee the digitalization of legacy communication processes.

To manage this newer, more sophisticated workload, CIOs are pushed to have a ground-level understanding of IT processes and a deeper knowledge of the collaboration technology and solutions reshaping the industry. Below are three particular areas where today’s CIO must be especially adept.

1. Going Beyond Strategy

CIOs are increasingly required to adopt skill sets that go beyond managing deployment strategy. This includes understanding the brass tacks of enterprise communication technology. Understanding the details of various solutions, including how they work and what features they provide, is imperative to knitting disparate elements into a functional, long-term solution. Having this deeper knowledge about the current enterprise communication tech landscape serves a dual purpose: it can lead to smoother, more integrated deployment and help identify opportunities to better align technology with business goals.

2. Driving Internal Innovation

In addition to having a firm grasp on current enterprise communication tech, today’s IT leaders are expected to spearhead internal innovation. According to CIO’s “State of the CIO” report, 33 percent of CIOs in 2017 are focused on driving business innovation, up from 26 percent last year. Gaining a ground-level view of collaboration technology implementation allows CIOs to creatively solve network or internal issues through unique use cases. Overall, CIOs are expected to spend more time on transforming internal communication processes and aligning IT initiatives with business goals.

3. Factoring in the Future

To remain competitive in today’s fast-paced enterprise collaboration landscape, IT leaders are factoring in the future use cases of specific solutions. Technology fads come and go, so investing in a long-term communication solution is top of mind for CIOs. Deciding which technologies are temporary patches and which are long-term solutions requires a broad understanding of tech trends and where they are headed. To avoid investing time and resources into a new collaboration technology that will be outdated in a few years, IT leaders are spending more time familiarizing themselves with forward trends and technologies to ensure maximum ROI.

Today’s CIOs are enthusiastic about their evolving roles. According to the “State of the CIO” report, 62 percent of IT leaders said they find their job more rewarding than in previous years. Now, more than ever, CIOs are stepping outside the traditional role of deployment strategist to grasp a ground-level view of how new communication solutions affect business operations. This granular level of expertise allows CIOs to drive more effective internal innovation through creative use cases and deploy more long-term collaboration solutions.

Interested in learning more about how tech trends are influencing the IT executive’s role? Explore this executive’s guide to DIA and fiber.








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