Five Digital Trends to Consider for 2018

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Undergoing a “digital transformation” is a priority for many businesses heading into 2018. But, what does a digital transformation really look like at your business? Many decision makers are looking to meet specific IT criteria or performance requirements but lack the insight to make decisions about how to accomplish those goals.

Before getting into the weeds of your transformation requirements, let’s take a look at the five trends TechTarget predicts will influence digital investments in 2018.

1. Artificial Intelligence (AI)

Everyone’s read about the emergence of AI and how it has applications in virtually every industry vertical, and the hype may not be entirely unfounded. In fact, voice-enabled virtual assistants (think Amazon’s Alexa) are expected to be increasingly adapted for business environments in the future.

2. Smart Workplaces

Imagine how productive your employees would be if their workspaces were specifically designed to help them work faster, smarter and more collaboratively. This is the goal of the smart workplace, a concept that uses the Internet of Things (IoT), AI and big data to design work environments according to the day-to-day activities carried out inside of them.

3. WebRTC

Adoption of WebRTC, or web real-time communication, is projected to ramp up significantly in 2018. WebRTC is an open-source project that uses JavaScript, application programming interfaces (APIs) and HTML5 to embed real-time communication over peer-to-peer connections. This allows users to communicate directly with each other between web browsers without having to use the same client or download external software. Leveraging WebRTC helps companies reduce their hardware footprint, avoid installing additional applications and achieve their organization’s real-time collaboration goals.

Why is WebRTC adoption expected to increase next year? Because many businesses are looking to migrate away from legacy hardware and scale their communication infrastructures to meet the demands of mobile workforces.

4. Video

Migrating away from legacy solutions has also led to widespread adoption of video technology. According to Dimension Data’s director of end-user computing, Alex Bennett, video has become the de-facto communication tool for many organizations and will continue to be a fixture of workplaces going forward.

5. BYOA (Bring Your Own App)

Just when we thought the bring-your-own-device (BYOD) paradigm was here to stay, organizations are leaving it behind in favor of a more agile, user-oriented trend — bring your own app. With BYOA, not only are employees encouraged to use their own mobile devices, but they’re also empowered to use their preferred collaboration and productivity applications.

Are You Ready for 2018?

Understanding existing, emerging and future technologies better prepares you to launch a smart and future-proof digital transformation project that can help you achieve your business goals. But understanding technologies is just the start.

If you’d like some objective assistance defining your collaboration goals for 2018, Select Communications can help establish your digital transformation requirements and align them with the right solutions. Connect with our team to get started.

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