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With dozens of audio, web, video, and unified communications service offerings available, you may benefit from reviewing a general list of questions and answers categorized for your easy reference.

Audio Conferencing

Cloud Phones

General & Billing

Web & Video Conferencing

Audio Conferencing

How long does it take to get my conference call information?

You will have your conference call information within 24 hours.

How many people can I have on an audio conference call?

Every reservationless audio account has a default of 150 audio lines. Contact your Sales Executive or Account Manager if you need your accounts setup with more ports. You can host an unlimited number of people with our operator-assisted call options.

Do I have to call to schedule an audio conference each time?

No reservations are required! You will be provided with a Permanent Toll-Free and Direct Toll Dial-In number, with a Leader/Host and Participant code when you sign up. Simply use them every time you want to conduct a conference call!

Do I get my own Toll-Free access number for the conference calls?

Yes, a Permanent Toll-Free number will be provided to you.

Do you support International callers into the conference call?

Our service does support International callers in more than 100 countries. They can access the conference using the Direct Dial-In (TOLL) number. Or you can use our global “800″ service to provide your participants Toll- Free access within their country. We provide a list of supported countries on our International Audio page.

Can I record my conference call?

Yes, you can record the audio portion of your conference by using the keypad commands and following the instructions provided by the prompts.

What causes echo in audio conference?

Echoes are most commonly caused by speaker phones, Polycom phones, VoIP telephones, headsets, cell phones, or just a bad connection from an individual participant. If you experience an echo/reverb/clipping on a conference, you can have participants individually mute their lines (using the keypad commands), the leader/host can signal an operator who will identify the problematic line or the leader/host can put the call into lecture mode to mute all lines.

Can I dial out to participants when I am already in the conference call?

Yes. Your account is provisioned for domestic dial-out upon signup. The dial-out feature is useful for joining participants to a conference call. From within the conference, use the keypad command as the host and follow the instructions. Upon request, we can also enable International Dial-out capabilities.

How long does it take to get a conference call set up?

Within 24 hours of completing the signup process, you will receive a Welcome Email with everything you need to immediately begin utilizing your conferencing service.

How do I calculate conference call minutes?

Conference call minutes are calculated by multiplying the number of participants, including the Moderator or Leader of the conference, by the number of minutes the call lasts. For example, if you host a 30 minute with 5 participants and 2 speakers, there is a total of 210 minutes (7 x 30).

Cloud Phones

Is it easy to adjust a cloud phone system on-the-fly?

Cloud phone systems remove the need for expensive and time consuming service calls. The intuitive control panel allows changes whenever needed.

How long does it take to get a new employee set up?

Roughly 10 minutes. You can even have a pre-provisioned desk phone shipped overnight.

Does your cloud phone system give any data?

Yes. You can see call flow, duration and outcome in real time to know exactly what your calling trends are.

How will a cloud phone system affect mobile staff?

Cloud phone systems enable mobile staff to make/take calls right from an app on their mobile device. Even without an office they can have an extension in your main directory and be included in ring/hunt groups.

How will a new phone system make communication better?

The short answer: LOTS of ways. Here are the stand-outs:

  • Enjoy greater mobility
  • Communicate more effectively
  • Boost collaboration with colleagues and customers
  • More team-based communication (the “Slack” effect)

Can I monitor/control how teams collaborate?

Cloud phone systems will wrap various mission-critical tools into one convenient package for greater management of collaboration.

Can a cloud phone system integrate with existing CRM/project management platform?

Cloud phones will integrate with an existing CRM, support ticketing or project management platform. It will allow staff to transfer or conference other team-members into a call with a single click.

What are some general bandwidth requirements?

On average a VoIP Call needs 100Kbps. It’s always a good idea to check your internet connection.

What happens if the Internet goes down?

Every cloud phone proposal created at Select Communications includes cutting edge, on-premise voice optimization and real-time fail over with SD-WAN.

General & Billing

What makes Select Communications different than other unified communication & collaboration providers?

Select Communications has developed strategic relationships with the top UC & collaboration providers and integrated our award winning audio conferencing into the platforms. This allows us to match your organization with the best suite that meets your needs. We make sure your company receives the functionality you need in a conferencing service without requiring you to pay for additional features that your organization will never use. With a breadth of experience acquired over the years, Select Communications has become one of the industry’s leading full-service global conferencing service provider. Above all our key differentiators are in strategic partnerships with the best technology and integrator providers (giving customers options that they might not have under one roof), as well as exceptional account management, customer service/support, post sales activities, cost management and working as your trusted advisor.

How long does it take to set up an account?

We can set up your account instantly with an online application. As soon as we approve your account you will receive an email with instructions on how to schedule and participate in conference calls or online meetings. We also provide training if needed.

Can I use your service from outside the United States?

Yes, we offer both toll and toll free audio services in more than 100 countries. In addition most of the online conferencing services that we provide can be used from outside North America.

How many participants can I have on a conference call?

We have the capability to accommodate up to 10,000 attendees on a conference call.

Do I need nay software to host a Web Conference?

No, there is no software required to use any of our services. They are on-demand applications, delivered as a service through your web browser.

Web & Video Conferencing

What is Video Conferencing?

Video Conferencing is teleconferencing in which video images are transmitted among the various geographically separated participants in a meeting. Originally done using analog video and satellite links, today video conferencing uses compressed digital images transmitted over wide area networks or the Internet.

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