| STANDARD | ADVANCED | PREMIUM |
|---|
| User Call Features |
| Auto Attendant | X | X | X |
| Unlimited HD Calling in US | X | X | X |
| 911 Emergency Dialing | X | X | X |
| 411 Directory Assistance | X | X | X |
| Phone Number Portability | X | X | X |
| Voicemail to Email – AUDIO | X | X | X |
| Find Me Anywhere | X | X | X |
| Call Forwarding Always | X | X | X |
| Call Forwarding Busy | X | X | X |
| Call Forwarding No Answer | X | X | X |
| Hold with Music | X | X | X |
| Call Park | X | X | X |
| Call Flip | X | X | X |
| Call Screening | X | X | X |
| Personal Ring | X | X | X |
| Anonymous Call Rejection | X | X | X |
| Caller ID with Name | X | X | X |
| Call Notify | X | X | X |
| *69 Call Return | X | X | X |
| Call Transfer | X | X | X |
| Warm Call Transfer | X | X | X |
| Call Waiting | X | X | X |
| Do Not Disturb | X | X | X |
| Last Number Redial | X | X | X |
| Speed Dial 8 & 100 | X | X | X |
| Three-Way Calling | X | X | X |
| Voice Mail | X | X | X |
| Voice Mail Aliases | X | X | X |
| Presence | X | X | X |
| Mobile App (included) | X | X | X |
| Softphone (included) | Add On | X | X |
| Instant Messaging | Add On | X | X |
| Fax Service (included) | Add On | Add On | X |
| IM to SMS (text) | | X | X |
| Phone System Features |
| Auto Attendant | X | X | X |
| Business Hour Rules | X | X | X |
| Dial by Name Directory | X | X | X |
| Announcements | X | X | X |
| Paging Groups | X | X | X |
| Call Distribution (ACD) Groups | X | X | X |
| Call Management | X | X | X |
| Custom Greetings | X | X | X |
| Call Recording | X | X | X |
| Local Numbers | X | X | X |
| Toll Free Numbers | X | X | X |
| Hot Desking | X | X | X |
| Call Monitoring | X | X | X |
| Call Whisper | X | X | X |
| Call Barge | X | X | X |
| Automatic Call Recording | X | X | X |
| Role-Based Access Control | X | X | X |
| User Templates | | X | X |
| Single Sign On | | X | X |
| Shared Lines | | X | X |
| Multi-Level IVR | | Add On | X |
| Collaboration |
| Video/Web Conferencing | | X | X |
| Toll Audio Bridge | Add On | Add On | X |
| Toll Free Audio Bridge | Add On | Add On | Add On |
| International Coverage | Add On | Add On | Add On |
| Software Integrations |
| Salesforce CRM | | X | X |
| Microsoft / Skype | | X | X |
| Google Apps (GSuite) | | X | X |
| Oracle | | | X |
| Desk.com | | | X |
| Dropbox | | | X |
| Box.com | | | X |
| Okta | | | X |
| ServiceNow | | | X |
| Zendesk | | | X |
| Zoho CRM | | | X |
| Team Collaboration |
| Team Chat | | X | X |
| Team Web / Audio / Video | | X | X |
| Implementation & Support |
| Phone Based Implementation | X | X | X |
| On-Site Install & Training | Add On | X | Add On |
