| STANDARD | ADVANCED | PREMIUM |
---|
User Call Features |
Auto Attendant | X | X | X |
Unlimited HD Calling in US | X | X | X |
911 Emergency Dialing | X | X | X |
411 Directory Assistance | X | X | X |
Phone Number Portability | X | X | X |
Voicemail to Email – AUDIO | X | X | X |
Find Me Anywhere | X | X | X |
Call Forwarding Always | X | X | X |
Call Forwarding Busy | X | X | X |
Call Forwarding No Answer | X | X | X |
Hold with Music | X | X | X |
Call Park | X | X | X |
Call Flip | X | X | X |
Call Screening | X | X | X |
Personal Ring | X | X | X |
Anonymous Call Rejection | X | X | X |
Caller ID with Name | X | X | X |
Call Notify | X | X | X |
*69 Call Return | X | X | X |
Call Transfer | X | X | X |
Warm Call Transfer | X | X | X |
Call Waiting | X | X | X |
Do Not Disturb | X | X | X |
Last Number Redial | X | X | X |
Speed Dial 8 & 100 | X | X | X |
Three-Way Calling | X | X | X |
Voice Mail | X | X | X |
Voice Mail Aliases | X | X | X |
Presence | X | X | X |
Mobile App (included) | X | X | X |
Softphone (included) | Add On | X | X |
Instant Messaging | Add On | X | X |
Fax Service (included) | Add On | Add On | X |
IM to SMS (text) | | X | X |
Phone System Features |
Auto Attendant | X | X | X |
Business Hour Rules | X | X | X |
Dial by Name Directory | X | X | X |
Announcements | X | X | X |
Paging Groups | X | X | X |
Call Distribution (ACD) Groups | X | X | X |
Call Management | X | X | X |
Custom Greetings | X | X | X |
Call Recording | X | X | X |
Local Numbers | X | X | X |
Toll Free Numbers | X | X | X |
Hot Desking | X | X | X |
Call Monitoring | X | X | X |
Call Whisper | X | X | X |
Call Barge | X | X | X |
Automatic Call Recording | X | X | X |
Role-Based Access Control | X | X | X |
User Templates | | X | X |
Single Sign On | | X | X |
Shared Lines | | X | X |
Multi-Level IVR | | Add On | X |
Collaboration |
Video/Web Conferencing | | X | X |
Toll Audio Bridge | Add On | Add On | X |
Toll Free Audio Bridge | Add On | Add On | Add On |
International Coverage | Add On | Add On | Add On |
Software Integrations |
Salesforce CRM | | X | X |
Microsoft / Skype | | X | X |
Google Apps (GSuite) | | X | X |
Oracle | | | X |
Desk.com | | | X |
Dropbox | | | X |
Box.com | | | X |
Okta | | | X |
ServiceNow | | | X |
Zendesk | | | X |
Zoho CRM | | | X |
Team Collaboration |
Team Chat | | X | X |
Team Web / Audio / Video | | X | X |
Implementation & Support |
Phone Based Implementation | X | X | X |
On-Site Install & Training | Add On | X | Add On |