|
STANDARD |
ADVANCED |
PREMIUM |
| User Call Features |
| Auto Attendant |
X |
X |
X |
| Unlimited HD Calling in US |
X |
X |
X |
| 911 Emergency Dialing |
X |
X |
X |
| 411 Directory Assistance |
X |
X |
X |
| Phone Number Portability |
X |
X |
X |
| Voicemail to Email – AUDIO |
X |
X |
X |
| Find Me Anywhere |
X |
X |
X |
| Call Forwarding Always |
X |
X |
X |
| Call Forwarding Busy |
X |
X |
X |
| Call Forwarding No Answer |
X |
X |
X |
| Hold with Music |
X |
X |
X |
| Call Park |
X |
X |
X |
| Call Flip |
X |
X |
X |
| Call Screening |
X |
X |
X |
| Personal Ring |
X |
X |
X |
| Anonymous Call Rejection |
X |
X |
X |
| Caller ID with Name |
X |
X |
X |
| Call Notify |
X |
X |
X |
| *69 Call Return |
X |
X |
X |
| Call Transfer |
X |
X |
X |
| Warm Call Transfer |
X |
X |
X |
| Call Waiting |
X |
X |
X |
| Do Not Disturb |
X |
X |
X |
| Last Number Redial |
X |
X |
X |
| Speed Dial 8 & 100 |
X |
X |
X |
| Three-Way Calling |
X |
X |
X |
| Voice Mail |
X |
X |
X |
| Voice Mail Aliases |
X |
X |
X |
| Presence |
X |
X |
X |
| Mobile App (included) |
X |
X |
X |
| Softphone (included) |
Add On |
X |
X |
| Instant Messaging |
Add On |
X |
X |
| Fax Service (included) |
Add On |
Add On |
X |
| IM to SMS (text) |
|
X |
X |
| Phone System Features |
| Auto Attendant |
X |
X |
X |
| Business Hour Rules |
X |
X |
X |
| Dial by Name Directory |
X |
X |
X |
| Announcements |
X |
X |
X |
| Paging Groups |
X |
X |
X |
| Call Distribution (ACD) Groups |
X |
X |
X |
| Call Management |
X |
X |
X |
| Custom Greetings |
X |
X |
X |
| Call Recording |
X |
X |
X |
| Local Numbers |
X |
X |
X |
| Toll Free Numbers |
X |
X |
X |
| Hot Desking |
X |
X |
X |
| Call Monitoring |
X |
X |
X |
| Call Whisper |
X |
X |
X |
| Call Barge |
X |
X |
X |
| Automatic Call Recording |
X |
X |
X |
| Role-Based Access Control |
X |
X |
X |
| User Templates |
|
X |
X |
| Single Sign On |
|
X |
X |
| Shared Lines |
|
X |
X |
| Multi-Level IVR |
|
Add On |
X |
| Collaboration |
| Video/Web Conferencing |
|
X |
X |
| Toll Audio Bridge |
Add On |
Add On |
X |
| Toll Free Audio Bridge |
Add On |
Add On |
Add On |
| International Coverage |
Add On |
Add On |
Add On |
| Software Integrations |
| Salesforce CRM |
|
X |
X |
| Microsoft / Skype |
|
X |
X |
| Google Apps (GSuite) |
|
X |
X |
| Oracle |
|
|
X |
| Desk.com |
|
|
X |
| Dropbox |
|
|
X |
| Box.com |
|
|
X |
| Okta |
|
|
X |
| ServiceNow |
|
|
X |
| Zendesk |
|
|
X |
| Zoho CRM |
|
|
X |
| Team Collaboration |
| Team Chat |
|
X |
X |
| Team Web / Audio / Video |
|
X |
X |
| Implementation & Support |
| Phone Based Implementation |
X |
X |
X |
| On-Site Install & Training |
Add On |
X |
Add On |
