Matrix Absence Management Reduced Their UC Bill by Half
Matrix Absence Management Matrix is a nationwide company partnering with employers to provide customized management of Disability, Workers’ Compensation and Family Leave programs. According to Richard Kluessendorf, Finance Manager at Matrix, the firm’s conferencing needs had to align with strict budget requirements. To cut costs and enhance collaboration across the organization, Matrix Absence Management sought out a new conferencing provider.
By working with Select Communications, Matrix was able to halve the cost of their monthly conferencing bill and introduce stronger audio collaboration among employees and partners. Listen to the full podcast to hear more about how Matrix benefitted from working with Select.
The Results
Reduced communications bill by 50%
Eliminated hidden costs and extra fees
Improved audio communications organization-wide
On the Podcast
Richard Kluessendorf is the Finance Manager at Matrix Absence Management. Because Mr. Kluessendorf’s role is financial, choosing a more affordable alternative to their current UC provider was top-of-mind. After engaging with Select, Mr. Kluessendorf was able to not only realized improved cost savings, but he was able to improve communication company-wide.
Joy Milkowski works with Select Communications to discover the experiences of their customers and tell the stories of how conferencing and collaboration solutions are helping their customers grow and communicate better. A “big picture” thinker, Joy is a highly skilled strategist in marketing, business development, channel/affiliates, social and public relations, and community building. Her diverse background and entrepreneurial roots give her the ability to think like a business leader while relating to and building consensus among multiple internal and external parties.
Testimonials
In addition to finding Easymeeting the most convenient way to conduct our conferencing, we must commend your customer service department and, in particular, Jess Unikewicz, who was both informative in her training session with us and instrumental in coordinating some minor connection issues with a conference partner. QIS, Inc. will be utilizing your service for many years to come. Thank you.
We switched our online meeting services to Select Communications several months ago, and it’s already clear to us we made the right decision. Select Communications provided us with a platform that was tailored to our needs, and thanks to their hands-on customer service approach we implemented this change across our company without a hitch. Providing a high level of customer service is obviously important to Select Communications, something we’ve found to be rare in their industry.
We recently subscribed to Select Communications for our company’s conference call needs. Not only are we saving money in comparison to our previous provider, but we also receive personalized service and support. A win-win.
Our group is very impressed with the Easymeeting tool and look forward to working with it more in the near future. We are also very impressed with the immediate service from the customer support team.
After many years working with a different conference call company, I finally said enough of the high rates and poor customer service! After looking around and receiving quotes from a few companies, I chose Select Communications! I have received great customer service and every time I have a question via email or phone call, I am taken care of with great care.
The implementation of the software by the Account Management team was very detailed and made the transition very smooth. The training and customer support that comes with the software allowed for us to quickly implement the program across many sales reps in short period of time. We have been using it for a few months now and there has no issues with any part of the package, from integration, to clarity on the calls, to customer service follow to make sure we don’t have question and finally to easy bill process.
Working with Select Communications has been fantastic and a very easy transition! The materials that were provided allowed us to get right into our weekly conference calls without any problems. To be honest, I did expect a few employees to have trouble and ask for assistance, but this was not the case—it is that easy to understand! We have tried other companies in the past, but their systems and instruction layout were too detailed and caused more confusion that we decided to hold off on the calls for a while. Then, we found Select Communications – you have been wonderful to work with!
I have been super impressed with Select Communications. The conference calls have been crisp and clear, the price is right, and the support staff is very helpful. Switching your conferencing services to Select Communications is a no-brainer. I wish we would have moved to Select Communications a long time ago!
Thank you for all your time, dedication and hard work to make our move so smooth. Both my Account Executive and Account Manager make a great Support Team for us at P@A and it is greatly appreciated.
Our experience with Select Communications has been extraordinary. Since day one, they have gone above and beyond in every way to make sure that we receive the best service. We are lucky to have found them.
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