Why Select Communications for CCaaS?
We understand that choosing the right CCaaS solution is crucial to delivering exceptional customer experiences. At Select Communications, we provide unbiased recommendations, a streamlined procurement process, and expert implementation to ensure your contact center operates flawlessly – now and into the future.
End-to-End CCaaS Expertise at Your Service
From vendor selection to seamless integration, we’ll help you implement a CCaaS solution that meets your unique needs.
We Simplify CCaaS
We’ll help you plan, implement, and manage your CCaaS solution for maximum impact on the customer experience.
Key CCaaS Features
We’ll help you choose a solution that provides these essential features – and more.
Omnichannel Support
Customer Journey Mapping
API and Custom Integrations
Interactive Voice Response (IVR)
What Our Customers Say
We help businesses transform and grow through technology – and our clients are happy to share their success stories.
Select Communications has created a crucial interface with our ISP, significantly simplifying and expediting the often frustrating process of managing ISP communications.
Jay Allen, Sr. IT Director
Mod Op
Select Communications was a great resource when we were evaluating cloud-based phone systems. They cut the project timeline in half and helped us negotiate a good contract.
Director of IT
Journey Mental Health
The smoothest transition to a new VoIP phone system I’ve ever had! Everything is running great on Zoom Phone and the staff has had nothing but good comments about the new system.
JD Elsey
Director of IT
Select Communications’ reliability and willingness to help have been truly remarkable. Their knowledge and expertise in various areas have been invaluable to me.
Will Bittick, IT
Zavala County
I needed to both add a device and change other corporate details to accommodate our changing needs. Select Communications has saved me time and money.
Dave
QIS, Inc.
Select Communications never waivers with their level of service. They've found solutions to every problem that we've had and even offer up solutions for unforeseen bottlenecks.
Mark Purkey, IT Administrator
Industrial Louvers, Inc.
I would like to highlight Select Communications’ professionalism, quality of service, knowledge of the sector, networking, follow-up, and planning, among others.
Diego F. Rodriguez, CIO
Unilink Transportation
Select’s due diligence in making sure I have what I need now and in the future to protect and manage my environments has been key to our success in this ever-changing world.
Derek Plaisance, Director of IT
Keener Management, LLC
Select Communications has acted as our advocate when we have trouble tickets being attended to slowly by the phone company. They work feverishly for us when we have an urgent ticket.
Kristin Brady, Administrative Coordinator
Safe Harbor, Inc.
Select Communications has been very knowledgeable and informative throughout our relationship. The GoTo phone plan has worked very well for our company. We are very happy.
Kimberly Reece
Corwin Company, Inc
I enjoyed working with the Select Communications team. Their readiness to address any questions or concerns I had was truly commendable.
Tatiana Berrios, Call Center Analyst, Supervisor
Joseph P. Addabbo Family Health Center, Inc
Select Communications has served as what we call “the communication guru” in our office. They are knowledgeable, detail-oriented, and very tenacious.
Nicole Andrews
Office Manager, PPM, Inc.
Work With Us
Ready to take the complexity out of technology? Working with Select Communications is a simple, three-step process.
Discover
We'll work with you to truly understand your needs and objectives.
Recommend
We'll recommend solutions that solve your business challenges.
Implement
We’ll ensure you get the right prices and enjoy a stress-free implementation.
CCaaS FAQs
Here are the answers to the most common questions we get about Contact Center as a Service.
Contact Center as a Service (CCaaS) is a cloud-based solution that enables businesses to manage customer interactions across multiple channels, such as voice, email, chat, and social media, without the need for on-premise infrastructure.
CCaaS solutions streamline communication by integrating multiple channels into one platform, offering faster response times, personalized interactions, and consistent service across all touchpoints.
Yes, CCaaS platforms are designed to integrate with CRMs, collaboration tools, and other business applications like Salesforce, Microsoft Dynamics, Slack, and more, ensuring seamless workflows.
Absolutely! CCaaS is scalable, making it ideal for businesses of all sizes. Small and medium-sized businesses benefit from enterprise-grade features without the need for large upfront investments.
Contact Select Communications, and we’ll help you assess your needs, explore vendor options, and implement a tailored CCaaS solution that meets your business goals.